Vision-Driven Store Leader — Eyewear & Customer Experience

LensCrafters; Columbia (MD); On-site; USD 74,775 - 129,434; Full time

Benefits offered by this job

Health insurance

Employee discounts

Paid time off

Job summary

LensCrafters in Maryland is seeking a Store Manager to lead day-to-day operations, drive performance, and deliver on our customer-centric vision. You will translate brand stories into flawless in-store experiences, coach a diverse team, and partner with the optometrist to optimize results.

You will oversee KPI delivery, training, scheduling, and compliance, ensuring safety and a fun, productive work environment. Prior retail leadership and optical knowledge are a plus.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Know-how in store operations and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of optical merchandise is a plus.
• Strong communication and listening skills.

Responsibilities

• Lead store team to deliver exceptional customer service.
• Provide training and coaching using company programs.
• Analyze reports to improve KPIs (NPS, sales, customer count, etc).
• Hire and retain a highly engaged team.
• Collaborate with Doctor of Optometry to enhance customer experience.
• Ensure operational, inventory, and visual standards are met.

Skills

Customer service

Team leadership

KPIs

Negotiation

Communication

Education

High School diploma or GED

College degree (preferred)

Job description

LensCrafters in Maryland is seeking a Store Manager to lead day-to-day operations, drive performance, and deliver on our customer-centric vision. You will translate brand stories into flawless in-store experiences, coach a diverse team, and partner with the optometrist to optimize results.

You will oversee KPI delivery, training, scheduling, and compliance, ensuring safety and a fun, productive work environment. Prior retail leadership and optical knowledge are a plus.