Vision-Care Store Manager

EssilorLuxottica; Columbia (MD); On-site; USD 74,775 - 129,434; Full time

Job summary

LensCrafters is seeking a Store Manager in Columbia, MD to lead the team in delivering exceptional customer service and flawless execution of the customer experience. You will drive store KPIs by integrating the Brand Story, coaching staff, and leveraging training programs.

The role requires 4+ years of management experience, strong sales and communication skills, and a solid grasp of optical theory and merchandise. Competitive total rewards and a performance-based bonus plan are offered.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.
• Sales skills.
• Familiarity with cash registers, computers and calculators.
• Ability to manage time under aggressive deadlines.
• College degree or equivalent.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards to maintain a safe and FUN working environment.

Skills

Management experience

Sales skills

Customer service

Leadership

Communication

Time management

Education

College degree or equivalent

Job description

LensCrafters is seeking a Store Manager in Columbia, MD to lead the team in delivering exceptional customer service and flawless execution of the customer experience. You will drive store KPIs by integrating the Brand Story, coaching staff, and leveraging training programs.

The role requires 4+ years of management experience, strong sales and communication skills, and a solid grasp of optical theory and merchandise. Competitive total rewards and a performance-based bonus plan are offered.