Optical Store Lead & Coach — Elevate Patient Experience

Visionworks of America; Frederick (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

And more!

Job summary

Visionworks is seeking a Visionworks Optical Supervisor/Assistant Manager in Maryland to lead the store in the General Manager’s absence. You will coach associates, drive sales targets, and coordinate doctor appointments and services to ensure exceptional patient experiences.

This full-time role emphasizes accountability, floor leadership, and a community-focused, human and bold patient journey in a fast-paced retail environment.

Qualifications

• 1-5 years of supervisory experience
• HS Diploma, GED or equivalent experience required
• Strong customer service and communication skills

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory experience

Customer service

Leadership

Education

HS Diploma

Job description

Visionworks is seeking a Visionworks Optical Supervisor/Assistant Manager in Maryland to lead the store in the General Manager’s absence. You will coach associates, drive sales targets, and coordinate doctor appointments and services to ensure exceptional patient experiences.

This full-time role emphasizes accountability, floor leadership, and a community-focused, human and bold patient journey in a fast-paced retail environment.