Patient Care Concierge: Elevate Every Visit

LensCrafters; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

LensCrafters is seeking a full-time Medical Office Administrator to support the practice by coordinating daily administration of doctors, visitors, and patients. The role ensures an unsurpassed patient experience by linking the doctor and practice functions, helping LensCrafters remain the premier destination for vision care in the community.

Responsibilities include greeting patients, scheduling appointments, handling calls, and maintaining office systems.

Qualifications

• High School graduate or equivalent.
• Minimum of one year strong customer service skills (internal/ external).
• Strong communicator and listener.
• Problem solving ability.
• Organization skills.

Responsibilities

• Greets patients without delay.
• Promptly answers the telephone in a friendly and courteous manner.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
• Keeps patient appointments on schedule by notifying doctor/provider of patient’s arrival and reminders of delays.
• Facilitates reminder calls to patients for appointment confirmation and order pickup notification.
• Records and updates financial information, collects patient charges, and files third-party claims.
• Maintains business office inventory and equipment and verifies receipt of supplies.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.
• Determines medical and vision insurance eligibility in accordance with current plan coverage.
• Ensures all office systems are maintained.
• Maintains a safe working environment for all team members and patients.
• Contributes to team effort by accomplishing related tasks as needed.
• Works weekends and evenings in support of business needs.
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Maintains proper dress code.
• Performs other administrative responsibilities as assigned by Practice Manager.

Skills

Strong communicator

Problem solving

Organization skills

Customer service

Education

High School graduate or equivalent

Job description

LensCrafters is seeking a full-time Medical Office Administrator to support the practice by coordinating daily administration of doctors, visitors, and patients. The role ensures an unsurpassed patient experience by linking the doctor and practice functions, helping LensCrafters remain the premier destination for vision care in the community.

Responsibilities include greeting patients, scheduling appointments, handling calls, and maintaining office systems.