Part-Time Vision Care Concierge

EssilorLuxottica; Anchorage (AK); On-site; USD 16,531 - 24,796; Part time

Job summary

LensCrafters within EssilorLuxottica is seeking a part-time EyeCare Advisor to deliver the LensCrafters Experience and support optometric care. You will greet customers, explain services, and help with prescriptions while integrating the brand story with everyday patient interactions.

Responsibilities include assisting with eyewear selections, performing pre-exam tasks, maintaining records per HIPAA, and processing orders via the POS system.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers within 30 seconds.
• Answers the telephone promptly (3 rings).
• Explains all required paperwork, tests, products and services.
• Reviews prescriptions and/or patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy.
• Accurately operates the POS system, collecting proper payment following company security procedures.
• Explains to customers 'One Hour' processing and delivery times.
• Maintains visual displays per company guidelines.
• Maintains safe working environment for all associates/patients.
• Responds to changes in store promotions with appropriate staff communications, graphics, and PO materials.
• Demonstrates product knowledge; describes features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses suited for vision, lifestyle and budget.
• Performs pre-examination testing with accuracy and explains measurements.
• Provides coaching to patients on care and handling of contact lenses.
• Supports Optometrist with inventory maintenance and disinfection.

Skills

Customer service

Communication

Problem solving

Math skills

Organization

Sales skills

Cash register

Education

High School graduate

Tools

POS system

Cash register

Computers

Calculators

Job description

LensCrafters within EssilorLuxottica is seeking a part-time EyeCare Advisor to deliver the LensCrafters Experience and support optometric care. You will greet customers, explain services, and help with prescriptions while integrating the brand story with everyday patient interactions.

Responsibilities include assisting with eyewear selections, performing pre-exam tasks, maintaining records per HIPAA, and processing orders via the POS system.