Vision Care Team Lead: Elevate Patient Experience

Sunglass Hut TSA; City of Kingston (NY); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Job summary

LensCrafters, part of EssilorLuxottica, seeks a team player to support the practice management team in delivering premium eyecare experiences. You will handle patient flow, assist eyecare advisors, and contribute to sales while maintaining product knowledge.

The role emphasizes superb customer service, strong communication, and adaptability to new technology and processes. Weekend/evening shifts may be required; comprehensive benefits are provided.

Qualifications

• Strong customer service and retail experience; preferably in optical and patient experience.
• Knowledge of current optical theory and merchandise or ability to master in short timeframe.
• Strong communicator and listener.

Responsibilities

• Supports all primary care functions within the practice, including patient flow and sales support.
• Conveys commitment to unsurpassed patient care, every time.
• Leads peers through difficult tasks and helps implement new technology or processes.
• Ensures safety programs are followed and attendance requirements met.
• Works weekends and evenings as needed.

Skills

Customer service

Retail experience

Communication

Technology familiarity

Education

HS diploma/GED

Tools

Point-of-sale systems

Patient record software

Job description

LensCrafters, part of EssilorLuxottica, seeks a team player to support the practice management team in delivering premium eyecare experiences. You will handle patient flow, assist eyecare advisors, and contribute to sales while maintaining product knowledge.

The role emphasizes superb customer service, strong communication, and adaptability to new technology and processes. Weekend/evening shifts may be required; comprehensive benefits are provided.