Eyecare Team Lead - Patient Experience & Ops

Luxottica; New York (NY); On-site; USD 47,000 - 79,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica is hiring for a retail optical role focused on delivering premium patient experiences. The position supports the practice management team and drives sales while maintaining high service standards.

You will engage with patients, supervise eyecare advisors, and contribute to performance metrics. Expect to work evenings and weekends as needed, with a strong emphasis on integrity, teamwork, and flexible, dependable work.

Qualifications

• HS diploma/GED.
• Strong customer service and retail experience; preferably in optical and patient experience.
• Knowledge of current optical theory and merchandise or ability to master in short timeframe.
• Strong communicator and listener.
• Familiarity with technology, such as point-of-sale, patient record systems, and other software applications.
• Strong communicator and listener.

Responsibilities

• Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.
• Conveys a commitment to providing unsurpassed patient care to every patient, every time.
• Leads peers through difficult or complex tasks.
• Anticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.
• Supports practice management team in delivering key performance indicators.
• Acts as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs within division of responsibility as designated by the Practice Manager.
• Performs other functions as assigned by Practice Manager or as business needs.

Skills

Customer service

Retail experience

Optical theory knowledge

Excellent communicator

POS proficiency

Patient record systems

Education

HS diploma/GED

Tools

Point-of-sale (POS)

Patient record systems

Job description

EssilorLuxottica is hiring for a retail optical role focused on delivering premium patient experiences. The position supports the practice management team and drives sales while maintaining high service standards.

You will engage with patients, supervise eyecare advisors, and contribute to performance metrics. Expect to work evenings and weekends as needed, with a strong emphasis on integrity, teamwork, and flexible, dependable work.