Vision Care Supervisor: Elevate Patient Experience

EssilorLuxottica; Jeffersonville (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Bonus/commission plan

Job summary

EssilorLuxottica LensCrafters Store #000427 is hiring for a Full-Time position to deliver exceptional optical care and the LensCrafters Experience. You will partner with the Managing Doctor to integrate patient care with store operations, drive appointments, and ensure high service standards.

The role requires strong leadership, customer service, and sales skills, with focus on patient flow, compliance, and team training to achieve KPIs. Benefits and performance plans may apply.

Qualifications

• High School graduate or equivalent.
• Minimum of 3 years' experience.
• Patient service; strong interpersonal skills.
• Leadership; coaching skills.
• Problem solving ability.
• Sales skills.
• Strong communicator and listener.
• Ability to manage time effectively and problem solve.
• Strong organizational skills and prioritization.
• Ability to work independently.
• Attention to detail.
• Previous experience in customer service, retail and/or optical.
• Two years of optical or supervisory experience.
• Demonstrate good ophthalmic lens product knowledge.

Responsibilities

• Ensure associate behaviors are in place to exceed OD NPS and patient retention.
• Deliver the TAB appointment performance.
• Attract new patients to the practice.
• Lead through the OD labor model and pre-test patients for smooth flow.
• Greet patients with a positive attitude upon entry.
• Answer the telephone promptly and courteously.
• Explain required paperwork, tests, insurance benefits and timelines.
• Make Next Eye Exam calls daily and remind scheduled patients within 24 hours.
• Prepare patient charts and collect data in TAB.
• Provide training and certification for new staff.
• Coach on quality of assessment and patient care.
• Arrange and stock contact lens trials and ensure validity.
• Assist in recruiting doctor support staff and order office supplies timely.
• Maintain HIPAA-compliant records and accurate physician referrals.

Skills

Patient service

Leadership

Sales skills

Strong communicator

Time management

Attention to detail

Problem solving

Interpersonal skills

Education

High School graduate or equivalent

Job description

EssilorLuxottica LensCrafters Store #000427 is hiring for a Full-Time position to deliver exceptional optical care and the LensCrafters Experience. You will partner with the Managing Doctor to integrate patient care with store operations, drive appointments, and ensure high service standards.

The role requires strong leadership, customer service, and sales skills, with focus on patient flow, compliance, and team training to achieve KPIs. Benefits and performance plans may apply.