Optical Team Lead - Vision Care & Customer Experience

EssilorLuxottica; Temecula (CA); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Job summary

LensCrafters, part of EssilorLuxottica, is seeking a team member to support the practice management team and deliver premium eyecare experiences to patients in Temecula. You will help manage patient flow, assist eyecare advisors, and contribute to product knowledge and sales while upholding safety and company standards.

The role requires strong communication and customer service, with weekend/evening availability.

Qualifications

• HS diploma/GED.
• Strong customer service and retail experience; preferably in optical and patient experience.
• Knowledge of current optical theory and merchandise or ability to master in short timeframe.

Responsibilities

• Supports primary care functions within the practice, including leads patient flow and sales activities.
• Conveys commitment to unsurpassed patient care; supports practice management in KPIs.
• Assists in implementing new technology, processes and safety programs; works weekends/evenings.

Skills

Customer service

Retail sales

Optical theory

Communication

Technology savvy

POS systems

Education

HS diploma

Tools

POS systems

Patient records software

Job description

LensCrafters, part of EssilorLuxottica, is seeking a team member to support the practice management team and deliver premium eyecare experiences to patients in Temecula. You will help manage patient flow, assist eyecare advisors, and contribute to product knowledge and sales while upholding safety and company standards.

The role requires strong communication and customer service, with weekend/evening availability.