Vision Care Store Supervisor: Lead Patient Experience

VisionWorks; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks in Phoenix, AZ is seeking a Visionworks Optical Supervisor/Assistant Manager to lead the store in the General Manager's absence and coach the team in delivering an excellent patient journey. This role focuses on accountability, floor leadership, and achieving sales goals.

Responsibilities include guiding associates, coordinating appointments, and ensuring a seamless customer experience while meeting company targets and maintaining strong financial performance.

Qualifications

• HS Diploma or equivalent required.
• 1-5 years of supervisory experience required.
• Strong coaching and customer-service focus.

Responsibilities

• Promote store profitability and hit daily, weekly, and monthly targets.
• Supervise the store in the absence of the General Manager.
• Coordinate doctor appointments and eyewear services to meet patient needs.
• Coach and motivate associates to deliver a flawless patient and customer experience.
• Provide leadership to ensure smooth floor operations and problem-solving.
• Execute operational activities to achieve financial and customer experience goals.

Skills

Supervisory experience

Coaching

Customer service

Education

HS Diploma, GED or equivalent

Job description

Visionworks in Phoenix, AZ is seeking a Visionworks Optical Supervisor/Assistant Manager to lead the store in the General Manager's absence and coach the team in delivering an excellent patient journey. This role focuses on accountability, floor leadership, and achieving sales goals.

Responsibilities include guiding associates, coordinating appointments, and ensuring a seamless customer experience while meeting company targets and maintaining strong financial performance.