Vision Care Store Supervisor — Lead, Coach & Delight Guests

Visionworks of America, Inc.; Wauwatosa (WI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America, Inc. is seeking a Visionworks Optical Supervisor/Assistant Manager in Wisconsin. This leader will supervise the store in the absence of the General Manager and support achieving financial goals through floor leadership and coaching.

The role focuses on guiding associates, coordinating patient flow, and delivering a simple, human, and bold patient and customer journey. Full-time schedule with emphasis on profitability and sales targets.

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in the patient/customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory experience

Education

HS Diploma, GED or equivalent

Job description

Visionworks of America, Inc. is seeking a Visionworks Optical Supervisor/Assistant Manager in Wisconsin. This leader will supervise the store in the absence of the General Manager and support achieving financial goals through floor leadership and coaching.

The role focuses on guiding associates, coordinating patient flow, and delivering a simple, human, and bold patient and customer journey. Full-time schedule with emphasis on profitability and sales targets.