Vision Care Store Lead & Coach

VisionWorks; Elgin (IL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a charismatic leader for the Optical Supervisor/Assistant Manager role in Illinois. You will model Visionworks values, supervise store operations in the General Manager's absence, and coach a team to deliver a human and bold patient journey while driving sales and profitability.

The role emphasizes floor leadership, appointment coordination, and ensuring exceptional service. Full-time hours and a competitive pay range are provided.

Qualifications

• HS Diploma, GED or equivalent required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets.
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer's needs are met.
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager.
• Execute all broad operational activities to meet the store's financial and customer experience goals.

Skills

Supervisory experience

Customer service mindset

Education

HS Diploma

Job description

Visionworks is seeking a charismatic leader for the Optical Supervisor/Assistant Manager role in Illinois. You will model Visionworks values, supervise store operations in the General Manager's absence, and coach a team to deliver a human and bold patient journey while driving sales and profitability.

The role emphasizes floor leadership, appointment coordination, and ensuring exceptional service. Full-time hours and a competitive pay range are provided.