Vision Care Store Manager: Lead Experience & Growth

EssilorLuxottica; Baltimore (MD); On-site; USD 67,000 - 116,000; Full time

Job summary

LensCrafters in Maryland is seeking a Store Manager to lead operations and deliver flawless customer experiences, aligning the Brand Story with store KPIs.

You will train and coach the team, analyze reports to drive performance, collaborate with the Doctor of Optometry, and ensure safety and inventory processes meet brand standards.

This role supports LensCrafters within the EssilorLuxottica family and offers opportunities to influence store success in a dynamic optical retail environment.

Qualifications

• High School graduate or equivalent.
• 4+ years of management or supervisory experience.
• Knowledge of operations and business implications.
• Strong influencing and negotiating skills.
• Team building and management abilities.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong math skills (basic arithmetic).
• Sales skills.
• Familiarity with cash registers and computers.
• Ability to manage time under deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team using company programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment

Skills

Strong communicator

Team building

Leadership

Sales skills

Time management

Negotiation skills

Optical theory

Cash handling

Computer literacy

Education

High School diploma or equivalent

College degree or equivalent

ABO Certification

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting and Adjusting Program

Tools

Cash register

Computers

Calculators

Job description

LensCrafters in Maryland is seeking a Store Manager to lead operations and deliver flawless customer experiences, aligning the Brand Story with store KPIs.

You will train and coach the team, analyze reports to drive performance, collaborate with the Doctor of Optometry, and ensure safety and inventory processes meet brand standards.

This role supports LensCrafters within the EssilorLuxottica family and offers opportunities to influence store success in a dynamic optical retail environment.