Vision Care Store Manager

EssilorLuxottica; Owings Mills (MD); On-site; USD 63,000 - 108,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters Owings Mills is seeking a Store Manager to lead a high-performing team, delivering outstanding customer service while achieving store KPIs. You will train and coach staff, analyze performance data, and ensure safe, efficient operations in a fast-paced optical retail environment.

The role emphasizes collaboration with the Doctor of Optometry, staff recruitment, and maintaining brand standards with a focus on customer experience and operational excellence.

Qualifications

• High School graduate or equivalent required.
• 4+ years of management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Strong communicator and listener.
• Ability to manage time under aggressive deadlines.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Knowledge of current optical theory and merchandise.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth.
• Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Management experience

Communication

Team leadership

Sales skills

Math skills

Cash handling

Time management

Influencing/negotiation

Operational knowledge

Customer service

Education

High School diploma or equivalent

College degree

ABO Certification

LensCrafters Final Inspector Certification

LensCrafters Quality, Fitting and Adjusting Program

Job description

LensCrafters Owings Mills is seeking a Store Manager to lead a high-performing team, delivering outstanding customer service while achieving store KPIs. You will train and coach staff, analyze performance data, and ensure safe, efficient operations in a fast-paced optical retail environment.

The role emphasizes collaboration with the Doctor of Optometry, staff recruitment, and maintaining brand standards with a focus on customer experience and operational excellence.