Vision Care Store Manager — Lead Customer Experience

LensCrafters; Central Valley (NY); On-site; USD 69,000 - 119,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Employee discounts

Job summary

LensCrafters in New York State seeks a Store Manager to lead the team and deliver an outstanding customer experience by aligning the Brand Story with flawless store operations.

The role oversees KPIs, training, scheduling, inventory and safety, working closely with the Doctor of Optometry to elevate patient care. A 4+ year management background and knowledge of optics are preferred; a college degree is a plus.

Qualifications

• 4+ years of management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills and sales skills.
• Familiarity with cash register, computers and calculators.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging Company provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs.
• Attracts and hirers highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Management experience

Customer service

Team leadership

Operations knowledge

Optical theory

Education

College degree

Job description

LensCrafters in New York State seeks a Store Manager to lead the team and deliver an outstanding customer experience by aligning the Brand Story with flawless store operations.

The role oversees KPIs, training, scheduling, inventory and safety, working closely with the Doctor of Optometry to elevate patient care. A 4+ year management background and knowledge of optics are preferred; a college degree is a plus.