Vision Care Store Manager — Lead Customer Experience

LensCrafters; South Burlington (VT); On-site; USD 64,000 - 110,000; Full time

Job summary

LensCrafters is seeking a Store Manager in Vermont to lead the store team and deliver exceptional customer experiences. You will drive KPIs, coach associates, and ensure flawless execution of daily operations and safety standards.

You will partner with optometry staff to elevate patient care, manage inventory, and guide the team to achieve sales and service goals while maintaining LensCrafters’ standards and brand promise.

Qualifications

• High School diploma or equivalent required.
• 4+ years of management/supervisory experience.
• Knowledge of operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills.

Responsibilities

• Ensure unsurpassed customer service by the LensCrafters team.
• Provide training and coaching to team using company programs.
• Analyze reporting to improve store KPIs such as NPS, sales vs plan, and labor.
• Attract and hire engaged team members for key roles.
• Collaborate with the Doctor of Optometry to enhance customer experience.
• Oversee operations, inventory and visuals to company standards.

Skills

People management

Communication

Operations knowledge

Sales skills

Inventory management

Cash handling

Education

High School diploma

College degree

Tools

POS systems

Computer literacy

Job description

LensCrafters is seeking a Store Manager in Vermont to lead the store team and deliver exceptional customer experiences. You will drive KPIs, coach associates, and ensure flawless execution of daily operations and safety standards.

You will partner with optometry staff to elevate patient care, manage inventory, and guide the team to achieve sales and service goals while maintaining LensCrafters’ standards and brand promise.