Vision Care Store Manager - Elevate Customer Experience

Luxottica; Lubbock (TX); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Bonus/commission plan

Employee discounts

Healthcare benefits

Paid time off

Job summary

LensCrafters in Lubbock, TX is seeking a Store Manager to lead the team and deliver an outstanding customer experience. You will align the Brand Story with flawless execution of store operations and patient care, ensuring safety, training and performance KPIs are met.

The role requires4+ years of retail management, strong communication, and a deep knowledge of merchandising and optical services. Competitive benefits included.

Qualifications

• Proven retail store management experience and ability to drive KPIs.
• Strong leadership, coaching and interpersonal skills.
• Knowledge of optical retail operations and eyewear merchandising.

Responsibilities

• Lead LensCrafters team to deliver unsurpassed customer service.
• Train and coach staff using company programs and KPIs.
• Analyze reports to improve store KPIs such as NPS, sales to plan, and traffic.
• Hire and develop team to ensure right people in the right roles.

Skills

People management

Leadership

Sales skills

Communication

Training & coaching

KPI analysis

Negotiation

Time management

Team building

Customer service orientation

Education

High School diploma or equivalent

Bachelor’s degree or equivalent

Tools

Cash register

POS systems

Job description

LensCrafters in Lubbock, TX is seeking a Store Manager to lead the team and deliver an outstanding customer experience. You will align the Brand Story with flawless execution of store operations and patient care, ensuring safety, training and performance KPIs are met.

The role requires4+ years of retail management, strong communication, and a deep knowledge of merchandising and optical services. Competitive benefits included.