Vision Care Practice Manager — Lead People & Ops

Montgomery Village Eye Center; Gaithersburg (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, &;

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG seeks a Practice Manager to lead the on-site team, elevate patient care, and drive meaningful business results.

You will oversee daily operations, staffing, scheduling, patient flow, service standards, and coach team members while partnering with the Optometrist and District Manager.

This full-time, on-site role in Gaithersburg offers a base wage of $60,000–$70,000 yearly plus comprehensive benefits.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• High school diploma or equivalent.
• Management education preferred; equivalent experience may be considered.
• Eyecare or optical practice leadership experience preferred.
• Optical technical knowledge or comparable healthcare, retail, or service leadership experience required.
• Demonstrated ability to lead, coach, develop, and hold team members accountable.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time priorities.
• Establish clear expectations for practice staff and ensure understanding of daily priorities, roles, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, and patient handoffs.
• Lead, coach, develop, recognize, and hold team members accountable for performance and care standards.
• Support new hire development, ongoing training, and technology updates.
• Reinforce exceptional patient service behaviors and monitor patient feedback and trends.
• Review performance data to identify gaps, risks, and opportunities.

Job description

AEG seeks a Practice Manager to lead the on-site team, elevate patient care, and drive meaningful business results.

You will oversee daily operations, staffing, scheduling, patient flow, service standards, and coach team members while partnering with the Optometrist and District Manager.

This full-time, on-site role in Gaithersburg offers a base wage of $60,000–$70,000 yearly plus comprehensive benefits.