Practice Manager - Eye Care Team Leader

AEG Vision; Gaithersburg (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision, life, STD, or

Employee vision discount program

HSA/FSA

Paid time off

Paid holidays

Job summary

AEG Vision in Gaithersburg, MD seeks a Practice Manager to inspire and support the team, deliver exceptional patient care, and drive meaningful business results in a fast-paced ophthalmic environment.

You’ll lead daily operations, coach staff, optimize patient flow, partner with the Optometrist, and ensure service excellence, accuracy in documentation, and adherence to policies while promoting growth.

Qualifications

• Minimum of 3+ years of leadership experience in optical, healthcare, retail, hospitality, or a comparable service environment.
• Eyecare or optical practice leadership experience preferred.
• Strong communication, coaching, observation, and follow-up skills.
• Ability to analyze reports, trends, business gaps, patient feedback, and performance data.

Responsibilities

• Lead daily practice operations, patient flow, staffing, scheduling, labor planning, service execution, and operational consistency across the practice.
• Serve as the primary on-site floor leader by supporting team alignment, patient needs, service recovery, and real-time operational priorities throughout the day.
• Establish clear expectations for practice staff and ensure team members understand daily priorities, role responsibilities, patient care standards, and performance goals.
• Partner with the Optometrist to support exam flow, clinical support expectations, required medical services, patient handoffs, team readiness, and evolving service offerings.
• Lead, coach, develop, recognize, and hold practice team members accountable for performance, patient care standards, service behaviors, and role expectations.
• Support new hire development, ongoing training, company initiatives, technology updates, process changes, and practice-level learning needs.
• Reinforce exceptional patient service behaviors that support trust, clear communication, timely follow-up, and a smooth patient experience.
• Monitor patient feedback, service trends, communication gaps, remake opportunities, and operational barriers that may impact patient experience or business performance.
• Review daily, weekly, and monthly results to identify performance trends, gaps, risks, and opportunities.
• Partner with the District Manager to support sales, margin, payroll, profitability, patient experience, operational goals, and practice growth.
• Communicate key business priorities to the practice team in a way that connects results to behavior, patient care, and operational execution.
• Use reports, observations, and trend data to identify opportunities across patient access, optical service, staffing, payroll, patient experience, and operational efficiency.
• Learn and adapt quickly to practice systems, reporting tools, patient care technology, operational software, and evolving digital workflows.
• Support team adoption of current and future systems, software updates, workflow changes, and AI-enabled technology within the practice environment.
• Ensure operational accuracy across systems, patient transactions, benefit-related workloads, documentation, orders, reporting, communication, and service follow-through.
• Support company policies, compliance expectations, asset protection, loss prevention, confidentiality, and operational standards.
• Share best practices and support company initiatives that improve practice performance, patient care, team development, and operational consistency.
• Performs other duties as needed and as assigned by field leader.

Skills

Leadership experience

Communication skills

Analytical ability

Coaching/people development

Adaptability

Software aptitude

Education

High school diploma

Eyecare/optical management education preferred

Tools

Practice management software

Job description

AEG Vision in Gaithersburg, MD seeks a Practice Manager to inspire and support the team, deliver exceptional patient care, and drive meaningful business results in a fast-paced ophthalmic environment.

You’ll lead daily operations, coach staff, optimize patient flow, partner with the Optometrist, and ensure service excellence, accuracy in documentation, and adherence to policies while promoting growth.