Vision Care Office GM: Lead Growth & Patient Experience

MyEyeDr.; Greenfield (MA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Vision coverage and associate DISCOUN

401(k) with company match

Paid time off

Job summary

MyEyeDr. is seeking a General Manager in Massachusetts to lead an optical office, collaborate with doctors and teams, and drive patient experiences while achieving financial success. You will report to the District Manager and oversee operations, staffing, training, and partnerships.

You will be responsible for KPI performance, staff development, and ensuring compliance with HR policies in a fast-paced, customer-facing environment. Evening and weekend shifts may be required.

Qualifications

• Undergraduate degree or relevant years of experience in a management position.
• 2+ years in a leadership facing role serving as the main decision maker.
• Experience leading two or more employees to achieve sales and operational objectives.
• Experience driving business and sales operations in a complex, customer-facing environment.
• Strong communication, leadership, and business acumen aligned with MyEyeDr.'s values.

Responsibilities

• Build and foster a purpose driven team through recruitment and onboarding, plus ongoing training.
• Directly responsible for financial success of the office through KPI performance management.
• Collaborate with doctors, home office support, and staff to provide seamless patient experiences.
• Deliver KPIs with flawless execution of patient experiences and coaching for others.
• Maximize optometric partnerships through doctor and coverage availability initiatives.
• Lead Doctor of Optometry business partnerships and ongoing relationships.
• Maintain HR policies and compliance to promote a productive, safe workplace.
• Lead performance and development in partnership with the District Manager.
• Ensure optical merchandise meets standards and patient requirements.

Skills

Leadership

Decision making

Team development

Communication

Customer focus

Education

Undergraduate degree or equivalent

Job description

MyEyeDr. is seeking a General Manager in Massachusetts to lead an optical office, collaborate with doctors and teams, and drive patient experiences while achieving financial success. You will report to the District Manager and oversee operations, staffing, training, and partnerships.

You will be responsible for KPI performance, staff development, and ensuring compliance with HR policies in a fast-paced, customer-facing environment. Evening and weekend shifts may be required.