Vision Care Front Desk Specialist | Patient Services

MyEyeDr; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator in Texas to manage front desk operations, greet patients, verify insurance, schedule appointments, and support office staff. No optical experience required; training provided and you’ll learn about vision care to deliver a best-in-class patient experience.

Some weekend and evening shifts may be required. You will handle check-in/out, answer phones, manage multiple tasks, and collaborate with doctors and team to ensure seamless patient care.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Scheduling

Insurance knowledge

Phone etiquette

Teamwork

Job description

MyEyeDr. is seeking a Patient Service Coordinator in Texas to manage front desk operations, greet patients, verify insurance, schedule appointments, and support office staff. No optical experience required; training provided and you’ll learn about vision care to deliver a best-in-class patient experience.

Some weekend and evening shifts may be required. You will handle check-in/out, answer phones, manage multiple tasks, and collaborate with doctors and team to ensure seamless patient care.