Vision Care Front Desk & Scheduling Coordinator

Spectrum Optical- Morgantown; Morgantown (WV); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Spectrum Optical - Morgantown is seeking a Patient Care Coordinator to manage front desk operations and support patient flow. You will coordinate scheduling, communications, and clinic coordination to ensure a smooth patient visit.

You will verify insurance, manage demographics in the EMR, and assist with billing tasks while delivering patient-centered service in a fast-paced, team-driven environment.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and support provider schedule optimization.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data into EMR.
• Maintain understanding of insurance plans and communicate coverage and patient financial responsibility.
• Prepare patient charts and documentation for visits.
• Record charges, co-pays, and payments in EMR; assist with billing and reconciliations.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to improve efficiency.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support retention through recalls and follow-ups for routine and necessary visits.
• Maintain a clean, organized front desk environment.
• Perform other duties as assigned by Practice Manager / Optometrist.

Skills

Strong organizational skills

Strong communication skills

Interpersonal skills

Proactive problem solving

Education

High school diploma or equivalent

Tools

EMR

Job description

Spectrum Optical - Morgantown is seeking a Patient Care Coordinator to manage front desk operations and support patient flow. You will coordinate scheduling, communications, and clinic coordination to ensure a smooth patient visit.

You will verify insurance, manage demographics in the EMR, and assist with billing tasks while delivering patient-centered service in a fast-paced, team-driven environment.