Patient Experience & Scheduling Specialist

Morgantown Eye Associates; Morgantown (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Morgantown Eye Associates is seeking a Patient Care Coordinator to join our on-site team in Morgantown, West Virginia. The role focuses on front desk operations, patient flow, schedule optimization, and coordination across the care team.

You will greet patients, manage inquiries, schedule, confirm, and remind appointments while maintaining EMR accuracy and patient confidentiality. Join us to support a high-quality patient experience.

Qualifications

• High school diploma or equivalent required.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication with patients.
• Ability to work collaboratively across care teams.
• Proficient with basic computer tasks and EMR familiarity.

Responsibilities

• Greet patients and serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule appointments and support provider schedule optimization.
• Confirm appointments and send reminders to reduce no-shows.
• Enter and maintain patient demographics and insurance details in EMR.
• Collect charges and payments, and assist with claim preparation and submission.

Education

High school diploma or equivalent

Job description

Morgantown Eye Associates is seeking a Patient Care Coordinator to join our on-site team in Morgantown, West Virginia. The role focuses on front desk operations, patient flow, schedule optimization, and coordination across the care team.

You will greet patients, manage inquiries, schedule, confirm, and remind appointments while maintaining EMR accuracy and patient confidentiality. Join us to support a high-quality patient experience.