Dental Front Desk Coordinator: Patient Concierge

North American Dental Group; Morgantown (WV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Health Savings Account

Paid time off

401(k)

Life & disability insurance

Employee assistance program

Referral program

Employee discount program

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Morgantown, WV to deliver exceptional patient care from the front desk. You will manage scheduling, billing processes, insurance verifications, and patient inquiries with a focus on empathy and service quality.

The role requires reliable, detail-oriented individuals with dental software experience and strong communication skills. Flexible hours align with clinic operations and patient needs.

Qualifications

• High School Diploma or equivalent is required; an Associate’s degree is preferred.
• 1–5 years of customer service, insurance, or dental experience is preferred.
• Knowledge of dental software and Microsoft Office is expected; ability to learn new programs as needed.

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping patients worry-free.
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying; answers calls, greets visitors, and schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients, collects co-payments, and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.

Skills

Quality control

Insurance verification

Handling finances

Customer service

Phone etiquette

Education

High School Diploma

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator in Morgantown, WV to deliver exceptional patient care from the front desk. You will manage scheduling, billing processes, insurance verifications, and patient inquiries with a focus on empathy and service quality.

The role requires reliable, detail-oriented individuals with dental software experience and strong communication skills. Flexible hours align with clinic operations and patient needs.