Vision Care Concierge & Pre-Exam Specialist

Visionworks of America; Clearwater (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks of America is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through the Visionworks experience with knowledge of eye health and preliminary testing. You will ensure a simple, human, and bold journey for every patient.

The role involves helping patients transition from doctor to sales, assisting with operations, and supporting patient care in-store. Strong customer service and basic records handling are key requirements.

Qualifications

• Related customer or patient experience preferred but not required.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Education

HS diploma/GED

Job description

Visionworks of America is seeking a Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice, guiding patients through the Visionworks experience with knowledge of eye health and preliminary testing. You will ensure a simple, human, and bold journey for every patient.

The role involves helping patients transition from doctor to sales, assisting with operations, and supporting patient care in-store. Strong customer service and basic records handling are key requirements.