Vision Care Concierge & Exam Support Specialist

VisionWorks; Pittsburgh (Allegheny County); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Clinical Specialist/Optometric Assistant to be the face of our Exam Practice and guide patients through their eye care journey with a simple, human and bold service.

You will conduct preliminary testing, maintain records, coordinate with the OD, and help transition patients to the sales floor while educating on products and services. This full-time role offers comprehensive benefits and growth opportunities.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer experience

Education

HS diploma/GED

Job description

Visionworks is seeking a Clinical Specialist/Optometric Assistant to be the face of our Exam Practice and guide patients through their eye care journey with a simple, human and bold service.

You will conduct preliminary testing, maintain records, coordinate with the OD, and help transition patients to the sales floor while educating on products and services. This full-time role offers comprehensive benefits and growth opportunities.