Vision Care Concierge & Patient Experience Specialist

Visionworks of America; Tucson (AZ); On-site; USD 43,411,000 - 52,978,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks Clinical Specialist (CS)/Optometric Assistant is the face of our Exam Practice, dedicated to ensuring the best patient journey. You are trained in eye health, preliminary testing, optics, our products/services and managed vision care, guiding patients through the first steps of the Visionworks experience in a simple, human and bold way.

Responsibilities include maintaining patient records before testing, introducing patients to the OD, and transitioning them to the sales floor with

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Education

HS diploma, GED or equivalent

Job description

Visionworks Clinical Specialist (CS)/Optometric Assistant is the face of our Exam Practice, dedicated to ensuring the best patient journey. You are trained in eye health, preliminary testing, optics, our products/services and managed vision care, guiding patients through the first steps of the Visionworks experience in a simple, human and bold way.

Responsibilities include maintaining patient records before testing, introducing patients to the OD, and transitioning them to the sales floor with