Vision Care Concierge & Exam Assistant

Visionworks of America; Aurora (CO); On-site; USD 43,440,000 - 52,925,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone Anniversary Awards

Medical & Dental

Job summary

Visionworks of America is seeking a friendly Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice. You will handle preliminary testing, patient records, and guide customers from check-in to the sales floor with care and clarity.

You’ll support the OD with essential information, contribute to a smooth patient journey, and help educate clients on products and vision care services. Prior customer or patient service is a plus; HS diploma or equivalent required.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including: restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Patient interaction

Education

HS diploma or GED

Job description

Visionworks of America is seeking a friendly Clinical Specialist (CS)/Optometric Assistant to be the face of our Exam Practice. You will handle preliminary testing, patient records, and guide customers from check-in to the sales floor with care and clarity.

You’ll support the OD with essential information, contribute to a smooth patient journey, and help educate clients on products and vision care services. Prior customer or patient service is a plus; HS diploma or equivalent required.