Vision Care Concierge & Exam Support

VisionWorks; Marietta (GA); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

VisionWorks is seeking a Customer-facing Clinical Specialist/Optometric Assistant to be the heart of our exam practice. You will guide patients through preliminary testing, introduce them to the OD, and help educate on products and services that fit their eye care needs.

The role emphasizes a simple, human, and bold approach to patient experience, with full-time hours, competitive benefits, and opportunities to grow within our store teams.

Qualifications

• HS diploma or equivalent required.
• Customer or patient service experience preferred.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer experience

Education

HS diploma or equivalent

Job description

VisionWorks is seeking a Customer-facing Clinical Specialist/Optometric Assistant to be the heart of our exam practice. You will guide patients through preliminary testing, introduce them to the OD, and help educate on products and services that fit their eye care needs.

The role emphasizes a simple, human, and bold approach to patient experience, with full-time hours, competitive benefits, and opportunities to grow within our store teams.