Vision Care Concierge & Exam Support

Colonial Group; Lanham (MD); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Clinical Specialist/Optometric Assistant to be the face of our Exam Practice, guiding patients through the first steps of the eye care journey with a simple, human and bold approach. You will help with preliminary testing and education while ensuring smooth transitions from the OD to the sales floor in a busy retail setting.

The role emphasizes customer service in a storefront environment.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Education

HS diploma or GED

Job description

Visionworks is seeking a Clinical Specialist/Optometric Assistant to be the face of our Exam Practice, guiding patients through the first steps of the eye care journey with a simple, human and bold approach. You will help with preliminary testing and education while ensuring smooth transitions from the OD to the sales floor in a busy retail setting.

The role emphasizes customer service in a storefront environment.