Vision Care Concierge: Customer & Lens Expert

EssilorLuxottica; Wesley Chapel (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

401(k)

Job summary

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience, ensure high-quality optometric care, and support store KPIs by integrating brand storytelling with patient interactions.

The role spans retail and clinical support, including patient check-in, lens/frame advice, contact lens coaching, and POS transactions, with emphasis on customer service and accuracy.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greet customers promptly and provide the LensCrafters experience.
• Explain paperwork, tests, products and services to patients.
• Review prescriptions and patient information for accuracy.
• Coordinate with Optician/Doctor or management on special needs.
• Maintain HIPAA-compliant patient records and filing.
• Operate POS system for payments and transactions with accuracy.
• Explain 1-hour processing and delivery times.
• Ensure store visuals and promotions are up to date.
• Support pre-exam testing and contact lens coaching as needed.

Skills

Customer service

Communication

Sales skills

Math skills

Problem solving

Cash register

Fashion awareness

Education

High school diploma

Tools

POS system

Job description

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience, ensure high-quality optometric care, and support store KPIs by integrating brand storytelling with patient interactions.

The role spans retail and clinical support, including patient check-in, lens/frame advice, contact lens coaching, and POS transactions, with emphasis on customer service and accuracy.