Vision Care Clinic Lead - Patient Experience & Team Coach

VSP Ventures; Sparks (NV); On-site; USD 52,000 - 75,000; Full time

Job summary

VSP Ventures is seeking a lead support role for the practice staff to optimize day-to-day operations and patient experience. The role emphasizes premier customer service, staff coordination, and retention, with a focus on delivering outstanding associate and doctor satisfaction.

Responsibilities include overseeing scheduling, recalls, insurance verifications, and patient communications, while coaching the team and coordinating with other departments to improve workflows and achieve business

Qualifications

• Two to four years of experience in an applicable functional area that may include optometry or a customer service environment.
• State licensure or certification by a nationally recognized optician association as an optician is preferred but not required unless dictated by the state.
• Excellent verbal communication skills and strong commitment to helping people.
• Ability to lead, motivate, and promote a team environment.
• Ability to facilitate, train (through practice and role-play), and coach customer-oriented associates/teams.
• Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships.

Responsibilities

• Oversee the work of the practice staff and the daily workflow, including patient care and retention, through effective scheduling and professional etiquette.
• Monitor and oversee team performance to maximize Managed Vision Care relationships and patient recall, scheduling, insurance verifications, intake/checkout, and claims processing.
• Provide prompt coaching and counseling; report successes and concerns; contribute to performance evaluations.
• Coordinate with other departments to facilitate special requests and resolve workflow/production issues.
• Train and motivate the team on current or revised processes and procedures.
• Address patient/customer inquiries or complaints and respond following established procedures while meeting standards.

Job description

VSP Ventures is seeking a lead support role for the practice staff to optimize day-to-day operations and patient experience. The role emphasizes premier customer service, staff coordination, and retention, with a focus on delivering outstanding associate and doctor satisfaction.

Responsibilities include overseeing scheduling, recalls, insurance verifications, and patient communications, while coaching the team and coordinating with other departments to improve workflows and achieve business