Patient Experience & Practice Lead

VSP Vision; Corvallis (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

VSP Vision in Corvallis, OR is seeking a lead practice support role focused on delivering a premium patient experience, managing day-to-day workflow, and driving patient retention through outstanding service.

Under minimal supervision, you will coordinate scheduling, recalls, and interactions with patients and staff, coach team members, and partner with other departments to ensure efficient operations and elevated care.

Qualifications

• Experience in scheduling and patient flow.
• Ability to lead a team in a high-volume setting.
• Strong interpersonal skills for patient & staff interaction.

Responsibilities

• Oversee daily workflow and patient care.
• Coordinate scheduling, recalls, and insurance verifications.
• Coach and counsel staff; participate in evaluations.
• Collaborate with departments to resolve workflow issues.
• Ensure processes and training align with standards.
• Address patient inquiries and complaints professionally.
• Support marketing initiatives and goal attainment.
• Assist in hiring and interviewing for open roles.

Skills

Customer service exp

Leadership ability

Excellent communication

Education

State optician licensure

Job description

VSP Vision in Corvallis, OR is seeking a lead practice support role focused on delivering a premium patient experience, managing day-to-day workflow, and driving patient retention through outstanding service.

Under minimal supervision, you will coordinate scheduling, recalls, and interactions with patients and staff, coach team members, and partner with other departments to ensure efficient operations and elevated care.