Practice Lead, Patient Care & Team Leadership

VSP Ventures; Corvallis (OR); On-site; USD 52,000 - 73,000; Full time

Job summary

VSP Vision is seeking a lead support professional to supervise the practice staff and coordinate day-to-day workflow to sustain a high-quality patient experience and premier customer service.

With 2–4 years in optometry or customer service, you will coach and motivate the team, manage scheduling, patient recalls, insurance verifications, intake/checkout, and claims processing while partnering with other departments to resolve workflow and production issues.

Qualifications

• Two to four years of experience in optometry or customer service environment.
• State licensure or certification by a nationally recognized optician association as an optician is preferred but not required unless dictated by the state.
• Excellent verbal communication skills and strong commitment to helping people.
• Ability to lead, motivate and promote a team environment.
• Ability to facilitate, train, and coach customer-oriented associates/teams.

Responsibilities

• Oversee the work of the practice staff and the daily workflow including patient care and retention through effective accurate scheduling, communication with patients in person and over the phone using professional etiquette and delivery of the highest patient experience
• Monitor and oversee team performance to maximize Managed Vision Care relationships; includes overseeing as needed the end-to-end process of patient recalls, patient scheduling, insurance verifications, intake/checkout, and claims processing and collections
• Provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
• Coordinate with other departments to facilitate special requests, change in processes, and resolution of workflow/production issues
• Ensure all practice processes and performance standards are followed accurately; develop and maintain practice training procedures; train and motivate team on current or revised processes and procedures
• Act as point of contact to address patient/customer inquiries and complaints or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and patient/customer satisfaction
• Support practice and strategic initiatives by meeting target goals and objectives set by management
• Participate and offer input in the hiring and interview process for open positions within the practice
• Monitor and maintain patient financial data, records, and files to ensure accurate record keeping, security and confidentiality in house or outside agencies
• Ensure location is welcoming, effectively merchandised and presented according to standards
• Support the timely implementation of approved Marketing programs and initiatives
• Ensure positive and productive workplace relationships with staff and doctors
• Work on special projects and perform other related duties assigned or requested

Skills

Leadership

Customer service

Scheduling

Communication

Education

Optician license preferred

Job description

VSP Vision is seeking a lead support professional to supervise the practice staff and coordinate day-to-day workflow to sustain a high-quality patient experience and premier customer service.

With 2–4 years in optometry or customer service, you will coach and motivate the team, manage scheduling, patient recalls, insurance verifications, intake/checkout, and claims processing while partnering with other departments to resolve workflow and production issues.