Practice Lead: Patient Experience & Team Performance

VSP Vision; Sparks (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

VSP Vision in Sparks, NV is seeking a lead support role to supervise practice staff and coordinate daily workflows, delivering premier patient experiences and building strong patient retention.

You will coach and evaluate team performance, manage scheduling, recalls, insurance verifications, and front-desk operations while collaborating with other departments. The position emphasizes excellent communication, adaptability, and a proactive approach to service.

Qualifications

• Two to four years of experience in optometry or a customer service environment.
• State licensure or certification by a nationally recognized optician association as an optician is preferred but not required unless dictated by the state.
• Excellent verbal communication and commitment to helping people.
• Ability to lead, motivate, and promote a team environment.
• Ability to coach customer-oriented associates/teams and implement solutions.

Responsibilities

• Oversee practice staff and daily workflow including patient care and retention.
• Maximize Managed Vision Care relationships and oversee recalls, scheduling, verifications, intake/checkout, claims processing and collections.
• Provide coaching and input for performance evaluations.
• Coordinate with departments to resolve workflow or production issues.
• Ensure training procedures are maintained and followed.

Skills

Customer service

Leadership

Communication

Team motivation

Problem solving

Education

Optician licensure preferred

Job description

VSP Vision in Sparks, NV is seeking a lead support role to supervise practice staff and coordinate daily workflows, delivering premier patient experiences and building strong patient retention.

You will coach and evaluate team performance, manage scheduling, recalls, insurance verifications, and front-desk operations while collaborating with other departments. The position emphasizes excellent communication, adaptability, and a proactive approach to service.