Practice Lead, Vision Care & Patient Experience

VSP Ventures; Elk Grove (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

VSP Vision is seeking a capable practice lead to oversee staff and daily operations, ensuring high-quality patient care and strong patient retention. You will coordinate workflow, scheduling, and coordination with departments to support business performance and patient satisfaction.

The role emphasizes coaching, performance monitoring, and seamless service delivery in a fast-paced optical setting with a focus on equity and quality care.

Qualifications

• Two to four years of experience in applicable functional area including optometry or customer service.
• State licensure or certification by a nationally recognized optician association as an optician is preferred but not required.

Responsibilities

• Oversee the work of the practice staff and daily workflow, including patient care and retention through scheduling and professional patient communication.
• Monitor team performance and manage patient recalls, scheduling, insurance verifications, intake/checkout, and collections.
• Coach and advise supervisors; provide input for performance evaluations.

Skills

Customer service

Team leadership

Communication skills

Scheduling

Patient relations

Education

Optician licensure (state)

Job description

VSP Vision is seeking a capable practice lead to oversee staff and daily operations, ensuring high-quality patient care and strong patient retention. You will coordinate workflow, scheduling, and coordination with departments to support business performance and patient satisfaction.

The role emphasizes coaching, performance monitoring, and seamless service delivery in a fast-paced optical setting with a focus on equity and quality care.