Vision Care Advisor — Growth, Rewards & Impact

LensCrafters; Sarasota (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in the United States seeks an EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality Optometric care. You will link the doctor and retail functions, support patient visits, and maintain organized records.

Responsibilities include greeting customers, handling phones, explaining procedures, and supporting technicians. Training emphasizes HIPAA compliance and accurate inventory handling.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies unsatisfied customers and acts quickly for resolution.
• Operates the POS system and processes payments with accuracy.

Skills

Customer service

Communication

Problem solving

Organization

Sales skills

Math skills

Merchandise knowledge

Education

High School diploma or equivalent

Tools

Cash register

POS system

Computers

Job description

LensCrafters in the United States seeks an EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality Optometric care. You will link the doctor and retail functions, support patient visits, and maintain organized records.

Responsibilities include greeting customers, handling phones, explaining procedures, and supporting technicians. Training emphasizes HIPAA compliance and accurate inventory handling.