Vision Care Specialist & Customer Experience

Luxottica; Lafayette (LA); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee discounts

Job summary

LensCrafters in the United States is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You’ll greet customers, explain tests and services, and support the Optometrist and retail team to ensure the highest quality patient experience.

You’ll use product knowledge to help select frames and lenses, handle patient records with HIPAA, and operate the POS and inventory tasks. Experience in customer service and a passion for fashion are preferred; a High School diploma is required.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services
• Attentive to details; reviews prescriptions and/or patient information carefully.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures.
• Explains to customers 'One Hour' processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
• Demonstrates good product knowledge; describes lenses and frames features and benefits.
• Assists the customer in selecting frames and lenses that fit vision, lifestyle and budgetary.

Skills

Customer service

Communication

Sales

Cash handling

Attention to detail

Education

High School diploma

Tools

Cash register

Computers

POS system

Job description

LensCrafters in the United States is seeking an EyeCare Advisor to deliver the LensCrafters Experience. You’ll greet customers, explain tests and services, and support the Optometrist and retail team to ensure the highest quality patient experience.

You’ll use product knowledge to help select frames and lenses, handle patient records with HIPAA, and operate the POS and inventory tasks. Experience in customer service and a passion for fashion are preferred; a High School diploma is required.