Vision Care Advisor & Customer Experience Specialist

Luxottica; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Employee discounts

Bonus potential and commission

Job summary

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality patient care. You will greet customers, explain tests and paperwork, and coordinate between doctor and retail functions while maintaining HIPAA compliance.

Responsibilities include handling the POS system, assisting with frame and lens choices, and supporting optical staff with patient care and product knowledge.

Qualifications

• High School graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem solving ability.
• Familiarity with cash register, computers and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (3 rings).
• Explains all required paperwork, tests, products and services.
• Maintains patient records and HIPAA compliance as required.
• Operates the POS system accurately for purchases and payments.
• Assists with product selection and frame/lens recommendations.
• Coaches customers on contact lens care and uses clinical knowledge when needed.

Skills

Customer service

Communication

Sales skills

Cash register

Team player

Math skills

Education

High School diploma or equivalent

Tools

POS system

Cash register

Job description

LensCrafters is seeking an EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality patient care. You will greet customers, explain tests and paperwork, and coordinate between doctor and retail functions while maintaining HIPAA compliance.

Responsibilities include handling the POS system, assisting with frame and lens choices, and supporting optical staff with patient care and product knowledge.