Virtual Teller - Part-Time ITM Agent & Member Support

Tampabayfederal; Tampa (FL); On-site; USD 25,000 - 29,000; Part time

Job summary

TBFCU is seeking a Part Time ITM Agent (Virtual Teller) in Tampa, FL. The role involves handling interactive teller transactions, delivering excellent member service, and supporting sales and service goals in a call center environment.

Ideal candidates have 6 months to 2 years of customer service experience, with bilingual English/Spanish being preferred. The schedule includes weekdays and a Saturday shift, with pay between $18 and $21 per hour.

Qualifications

• Six months to two years of customer service experience.
• Bilingual English/Spanish preferred.
• High School education or GED required.

Responsibilities

• Process a variety of interactive teller transactions including payments, withdrawals, deposits, transfers, account inquiries and maintenance.
• Refer products and services to deepen member relationships.
• Apply knowledge of ITM operations with speed, accuracy and attention to detail.
• Ensure member satisfaction by meeting or exceeding expectations.
• Deliver an exceptional customer service experience and develop member relationships.
• Exercise some independent judgement.

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma or GED

Job description

TBFCU is seeking a Part Time ITM Agent (Virtual Teller) in Tampa, FL. The role involves handling interactive teller transactions, delivering excellent member service, and supporting sales and service goals in a call center environment.

Ideal candidates have 6 months to 2 years of customer service experience, with bilingual English/Spanish being preferred. The schedule includes weekdays and a Saturday shift, with pay between $18 and $21 per hour.