Virtual Teller - Remote Member Support Pro

Black Hills Federal Credit Union; Sioux Falls (SD); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Paid training

Benefits

Job summary

Black Hills Federal Credit Union is seeking an ITM Member Service Representative to assist members remotely via Interactive Teller Machines. You will deliver personalized service, process transactions, resolve issues, and simplify daily banking without visiting a traditional lobby.

The starting pay rate is $17.50 per hour, with training provided and opportunities for growth within the credit union. Join a supportive team with structured coaching and benefits.

Qualifications

• Experience in customer service, call centers, hospitality, retail, or similar environments.
• Comfortable learning and using multiple computer systems.
• Clear communication skills and a positive, professional attitude.
• Strong attention to detail and ability to multitask in a structured environment.
• Dependability and a team‑oriented mindset.

Responsibilities

• Support members virtually through ITMs, providing personalized service, completing transactions, solving problems, and making everyday banking easy without being in a traditional branch lobby.

Skills

Customer service

Learning new systems

Clear communication

Attention to detail

Team oriented

Job description

Black Hills Federal Credit Union is seeking an ITM Member Service Representative to assist members remotely via Interactive Teller Machines. You will deliver personalized service, process transactions, resolve issues, and simplify daily banking without visiting a traditional lobby.

The starting pay rate is $17.50 per hour, with training provided and opportunities for growth within the credit union. Join a supportive team with structured coaching and benefits.