Virtual Tech Training Facilitator

Kaizen Approach, Inc.

Hanover (MD)

Remote

USD 60,000 - 90,000

Full time

6 days ago

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Benefits offered by this job

Premium healthcare

4 weeks PTO

11 holidays

401k with profit sharing

Paid training

Job summary

Kaizen Approach, Inc. seeks a Course Facilitator I to support learners in virtual technical training.

You guide students through navigation, access, and submissions, answer tech questions, and perform first-line troubleshooting within facilitator permissions. You will review grading, document anomalies, and coordinate with support to resolve courseware and platform issues, while tracking progress and preparing inputs for required deliverables with Content Development and Instructional Design

Qualifications

Strong communication and ability to guide diverse learners.
Experience with LMS platforms at facilitator/instructor level.
Ability to review grading for accuracy and document anomalies.
Troubleshoot courseware/platform issues with proper documentation.
Monitor student progress and report pacing indicators.
Collaborate with Content Development and Instructional Design teams.

Responsibilities

Assist students with navigation, content access, submissions, and basic troubleshooting.
Review automated grading and provide feedback for accuracy.
Coordinate with technical support to resolve courseware issues.
Collaborate with Content Development and Instructional Design to improve workflows and assessments.