Course Facilitator - Skill Level 1

Kaizen Approach, Inc.; Hanover (MD); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Premium healthcare

4 weeks PTO

11 holidays

401k with profit sharing

Paid training

Job summary

Kaizen Approach, Inc. seeks a Course Facilitator I to support learners in virtual technical training.

You guide students through navigation, access, and submissions, answer tech questions, and perform first-line troubleshooting within facilitator permissions. You will review grading, document anomalies, and coordinate with support to resolve courseware and platform issues, while tracking progress and preparing inputs for required deliverables with Content Development and Instructional Design

Qualifications

• Strong communication and ability to guide diverse learners.
• Experience with LMS platforms at facilitator/instructor level.
• Ability to review grading for accuracy and document anomalies.
• Troubleshoot courseware/platform issues with proper documentation.
• Monitor student progress and report pacing indicators.
• Collaborate with Content Development and Instructional Design teams.

Responsibilities

• Assist students with navigation, content access, submissions, and basic troubleshooting.
• Review automated grading and provide feedback for accuracy.
• Coordinate with technical support to resolve courseware issues.
• Collaborate with Content Development and Instructional Design to improve workflows and assessments.

Skills

Communication

LMS familiarity

Troubleshooting

Student guidance

Cross-cultural interaction

Education

Bachelor's degree

Associate degree or military coursework

T50 Exploiter Trainer experience

Tools

Blackboard

Moodle

Canvas

Cornerstone

Ginkgo

Job description

Description

Kaizen Approach is currently seeking a Course Facilitator I to support the student learning experience in virtual technical training courses. In this role, you'll assist students with course navigation, content access, submissions, and technical questions while providing first-line troubleshooting within authorized facilitator permissions. You'll review automated grading and feedback for accuracy, document anomalies, and coordinate with technical support teams to resolve courseware and platform issues. This position involves monitoring student progress, maintaining issue logs, and preparing facilitator-owned inputs for required course deliverables. You'll also collaborate with Content Development and Instructional Design teams to improve course workflows, maintain assessment integrity, and ensure a positive and effective learning experience.

Requirements

• Must possess strong communication skills and the ability to effectively interact with individuals from diverse backgrounds while providing student guidance on general networking systems, operating systems, technical writing, and course content; experience facilitating technical or cybersecurity training in virtual learning environments is preferred.
• Must have the ability to provide first-line student support for virtual courses, including course navigation, content access, submission workflows, and basic troubleshooting within authorized facilitator permissions; familiarity with learning management systems such as Blackboard, Moodle, Canvas, Cornerstone, Ginkgo, or equivalent platforms at the facilitator or instructor level is preferred.
• Must be capable of reviewing manual and automated grading activities to validate accuracy, completeness, and appropriate feedback, identifying grading anomalies and documenting potential defects for correction; experience reviewing grading outputs prior to release is preferred.
• Must have the ability to troubleshoot student-impacting courseware and platform issues, maintain detailed documentation of problems and corrective actions, and elevate LMS, grading system, or infrastructure defects through Government-approved channels with reproducible evidence, including timestamps, steps to reproduce, and permitted screenshots or logs; prior experience documenting and escalating technical issues is preferred.
• Must be capable of supporting Government-directed student progress monitoring by compiling and validating pacing indicators, completion status, at-risk flags, and other required metrics using Government-approved tools and reporting formats.
• Must have the ability to maintain facilitator issue logs, document recurring student issues and grading anomalies, prepare facilitator-owned inputs for SOW deliverables, and provide feedback and recommendations to Content Development and Instructional Design teams; experience preparing course reporting inputs is desired, along with familiarity with Microsoft Teams and courseware development tools such as Captivate, Articulate, and Camtasia.
• Must demonstrate the ability to protect sensitive assessment information, including grading rubrics, answer keys, and student data, while complying with need-to-know controls and established security procedures; systems engineering experience involving programming languages such as Python, Java, HTML, and Perl is desired.
• Must have at least two (2) years of relevant experience with a bachelor's degree, six (6) years with an associate's degree or qualifying military coursework, OR five (5) years of Information Operations (IO) or Exploitation Analysis (EA) experience as a certified T50 Exploiter Trainer within the last two (2) years; the position additionally specifies at least six (6) months of FORGE/HAMR teaching experience within the last two (2) years OR experience within the last two (2) years as a certified T50 Exploiter Trainer with two (2) years of IO or EA experience.
• Must have a bachelor's degree in Computer Science, Cybersecurity, Information Systems, Information Technology, Education/Instructional Technology, Engineering, or a related field, OR an associate's degree (or 18 semester hours of military coursework/training in a related field), OR qualifying certified T50 Exploiter Trainer experience in lieu of a degree, with the applicable experience requirements outlined above.
• TS/SCI clearance is preferred but not required.

Salary Range

A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

About Kaizen Approach

At Kaizen Approach, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. With 4 weeks of PTO, 11 holidays, gifted 401k, profit sharing, and paid training, we’re committed to your growth and happiness - both at work and beyond.

Kaizen Approach is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.