Virtual Property Claims Adjuster – Water Loss

Allstate; Frederick (MD); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Licensing sign-on bonus

Total Rewards package

Job summary

Allstate in Frederick, MD is seeking an Inside Property Adjuster to handle in-office claims, focusing on water losses. You will inspect damages virtually, determine coverage, prepare estimates, and settle claims with customers and vendors.

Training is provided in a collaborative environment, with opportunities to advance within the claims team. The role requires residency in the posted location, in-office schedule, and use of Xactimate and ClaimsX video tools to communicate through calls, email

Qualifications

• 1+ years of customer service experience required.
• Previous industry experience is highly desired.
• Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.
• Ability to assess property damages and accurately determine claim coverage.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in a virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Residency within the posted location is mandatory for this role.

Responsibilities

• Provide exceptional service to policyholders and manage virtual inspections.
• Investigate coverage and prepare estimates for claims.
• Settle claims promptly and accurately with customers, vendors and third parties.
• Communicate progress through calls, email, and texts.
• Negotiate settlements in accordance with policies and standard methodologies.
• Record and document details accurately in the claims system.

Skills

Customer service

Negotiation

Communication

Independent work

Detail-oriented

Xactimate proficiency

Time management

Tools

Xactimate

Job description

Allstate in Frederick, MD is seeking an Inside Property Adjuster to handle in-office claims, focusing on water losses. You will inspect damages virtually, determine coverage, prepare estimates, and settle claims with customers and vendors.

Training is provided in a collaborative environment, with opportunities to advance within the claims team. The role requires residency in the posted location, in-office schedule, and use of Xactimate and ClaimsX video tools to communicate through calls, email