Water Loss Claims Specialist (Hybrid, Remote Options)

Allstate Corporation; Nashville (TN); Hybrid; USD 50,000 - 86,400; Full time

Job summary

Allstate Insurance is seeking an Inside Property Adjuster to provide exceptional service to policyholders by virtually inspecting damages, assessing coverage, and settling claims promptly. You will interact with customers, contractors, and vendors through Xactimate and ClaimsX video, focusing on water losses to deliver accurate resolutions.

In this hybrid role, you’ll balance in-office collaboration with remote work after training, and participate in a fast-paced claims process with strong

Qualifications

• 1+ years of previous customer service experience.
• Excellent organization skills.
• Ability to multi-task.
• Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
• Ability to work independently and manage time efficiently in an office and virtual work environment.
• Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
• Previous industry experience is highly desired.

Responsibilities

• Provide virtual inspection, investigate coverage, prepare estimates, and settle claims.
• Communicate with customers, contractors, and vendors via phone, email, text, and video.
• Focus on water losses to ensure high-quality support and resolution.
• Investigate claims by reviewing policies and determining coverage.

Skills

Active Listening

Communication

Critical Thinking

Customer Service

Empathy

Multitasking

Time Management

Working Independently

Tools

Xactimate

ClaimsX Video Collaboration

Job description

Allstate Insurance is seeking an Inside Property Adjuster to provide exceptional service to policyholders by virtually inspecting damages, assessing coverage, and settling claims promptly. You will interact with customers, contractors, and vendors through Xactimate and ClaimsX video, focusing on water losses to deliver accurate resolutions.

In this hybrid role, you’ll balance in-office collaboration with remote work after training, and participate in a fast-paced claims process with strong