Virtual Product Support Advisor

TurboTax; Royal Oak (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll assist customers with TurboTax products and tax return software. This role offers flexible hours and the opportunity to earn bonuses while providing essential support to users. If you have strong communication skills and a passion for helping others, this position is perfect for you. With a minimum of 30 hours per week and the potential for additional earnings, you'll thrive in a supportive environment that values your contributions and encourages your growth.

Benefits

Flexible Hours

Turbo Bonus Boost

Certification Bonus

Qualifications

• Enthusiastic individuals eager to learn and assist customers.
• Strong communication skills to help customers with TurboTax products.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Provide continuous support to help customers succeed.

Skills

Communication Skills

Customer Service

Problem Solving

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support to help you succeed.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to clearly and empathetically help customers with TurboTax products and tax questions.
• The ability to understand customer needs, drive innovation, and deliver excellent service.