Virtual Product Support Advisor

TurboTax; Denton (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Customer Service Representatives. In this dynamic role, you will assist customers with inquiries about tax return software, providing solutions with empathy and clarity. Enjoy flexible hours and the opportunity to earn bonuses while making a positive impact on customers' experiences. This role is perfect for those eager to learn and grow in a supportive environment, with continuous assistance from Subject Matter Experts. If you have a passion for helping others and a knack for communication, this is the opportunity for you!

Benefits

Flexible Schedule

Performance Bonuses

Continuous Support from SMEs

Qualifications

• No specific accounting background required; enthusiastic individuals preferred.
• Strong communication skills to articulate solutions clearly.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer questions related to downloading, logging in, and filing.

Skills

Communication Skills

Customer Service

Problem Solving

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• TurboBonus Boost: Enjoy a $5.00/hour bonus from April 9th through 15th with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background required. Enthusiastic individuals eager to learn and assist customers are preferred.
• Strong communication skills to articulate solutions clearly and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.