Virtual Product Support Advisor

TurboTax; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. In this role, you will assist customers with their TurboTax inquiries, ensuring they have a seamless experience. With flexible working hours and the opportunity for bonuses, this position is perfect for those eager to learn and provide exceptional service. Join a supportive work-from-home environment where your contributions will make a significant impact on customer satisfaction and innovation. If you have strong communication skills and a passion for helping others, this opportunity is for you.

Benefits

Flexible Work Schedule

Turbo Bonus Boost

Certification Bonus

Qualifications

• Eagerness to learn and assist customers is essential.
• Strong communication skills to articulate solutions clearly.

Responsibilities

• Assist customers with downloading, logging in, and basic tax questions.
• Provide continuous support and ensure customer satisfaction.

Skills

Communication Skills

Customer Service

Problem-Solving

Job description

Role Overview:

• Position: Customer Service Representative for TurboTax
• Compensation: $18.50 per hour
• Bonus: $5.00 per hour Turbo Bonus Boost from April 9th to 15th (unlimited hours, with minimum 8 hours daily on April 13-15 to qualify)
• Additional Incentive: $310 bonus for certification as a TurboTax Product Expert (training over 3 days)
• Work Schedule: Flexible hours between 8am EST and 12am midnight EST, Monday to Sunday, with a minimum of 30 hours per week (more if desired)
• Work Environment: Work from home, supported by a Subject Matter Expert and a Marketplace Performance Specialist

Job Responsibilities:

1. Assist TurboTax customers by answering questions related to downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions.
2. Provide continuous support and ensure customer satisfaction.

Requirements & Skills:

• No specific accounting background required; eagerness to learn and assist customers is essential.
• Strong communication skills to articulate solutions clearly and empathetically.
• Ability to understand customer needs and deliver top-notch service while driving innovation.