Virtual Product Support Advisor

TurboTax; Kansas City (KS); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll assist customers with TurboTax products and tax-related inquiries. This role offers flexible scheduling and the opportunity to earn bonuses while providing essential support to users navigating tax software. Ideal candidates will possess strong communication skills and a passion for helping others. With no specific accounting background required, this position is perfect for enthusiastic individuals ready to learn and grow in a supportive environment.

Benefits

Flexible hours

Turbo Bonus Boost

Certification bonus

Qualifications

• No specific accounting background is required.
• Enthusiastic individuals eager to learn and assist customers.

Responsibilities

• Assist customers with questions related to TurboTax products and tax return software.
• Provide continuous support during live calls with SMEs and MPS advocates.

Skills

Strong communication skills

Customer service orientation

Ability to learn quickly

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Typical inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Receive a $310 Bonus for participating in certification as a TurboTax Product Expert³.
• Certification lasts 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; additional hours are welcome.
• You will be supported during live calls by an SME (Subject Matter Expert) and an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for clear and empathetic customer assistance.
• The ability to understand customer needs, drive innovation, and deliver excellent service is vital.