Virtual Product Support Advisor

TurboTax; Pharr (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join an innovative company as a Customer Service Representative, where you'll assist customers with TurboTax products and tax return software. This role offers flexible hours and a supportive environment, ensuring you have the resources needed to excel. With a competitive hourly wage and additional bonuses for participation in certification, this position is perfect for those eager to learn and grow in a customer-focused setting. If you have strong communication skills and a passion for helping others, this opportunity is your chance to make a difference while building your career.

Benefits

Flexible hours

TurboBonus Boost

Certification bonus

Qualifications

• No specific accounting background is necessary; enthusiasm and eagerness to learn are key.
• Strong communication skills to assist customers effectively and empathetically.

Responsibilities

• Assist TurboTax customers with inquiries related to products and tax return software.
• Provide continuous support and guidance during live calls.

Skills

Strong communication skills

Customer service orientation

Ability to innovate

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• TurboBonus Boost: Enjoy an extra $5.00 per hour bonus from April 9th to 15th with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification lasts 3 days.
• Build your schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate from the Marketplace Performance Specialist team.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is necessary. Enthusiasm and eagerness to learn are key.
• Strong communication skills to assist customers effectively and empathetically.
• Ability to understand customer needs, innovate, and deliver excellent service.